Refund policy

Katije Ltd is a UK company. This policy sits alongside your legal rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. Nothing here reduces those rights.

Cancelling a pre-order before it ships

The Founding Edition of The Chaser is sold as a pre-order, and payment is taken when you order. Estimated dispatch is October 2026. You can cancel at any time before your order is dispatched and receive a full refund — no reason needed, no deductions.

Email support@katije.com from the address you ordered with, or reply to your order confirmation. We will refund the full amount to your original payment method within 14 days.

Your legal right to cancel after delivery

You have the right to cancel under the Consumer Contracts Regulations 2013. That right runs for 14 days from the day you receive your order. You do not have to give a reason.

To cancel, tell us clearly within those 14 days — email support@katije.com, or use the cancellation form at the end of this policy. Then return the goods within 14 days of telling us.

Our voluntary 30-day return window

We extend that 14-day period to 30 days from delivery, on the same conditions. Tell us within 30 days of receiving your order that you want to return it, then send it back within 14 days of telling us.

This extension is offered voluntarily and in addition to your legal rights. It does not replace or reduce them.

How returns work

• Return the complete product, including attachments and packaging where you still have it.
• You may handle and inspect the item as you reasonably would in a shop. If it has been used or handled beyond that, and its value has fallen as a result, we may reduce your refund to reflect the reduction in value. We will always tell you if we intend to do this, and why, before we refund you.
• Return postage is paid by you for change-of-mind returns, whether under the 14-day legal right or our 30-day extension. We recommend a tracked service — until it reaches us, the parcel is your responsibility.
• We refund to your original payment method within 14 days of receiving the goods back, or within 14 days of you providing proof of return, whichever is sooner.
• If you paid for outbound delivery, that charge is refunded to you as well. Orders of £30 or more ship free, so on those there is nothing to add.

Faulty, damaged or misdescribed items

Under the Consumer Rights Act 2015 everything we sell must be of satisfactory quality, fit for purpose and as described. If it is not:

• Within 30 days of delivery you have the short-term right to reject the item for a full refund.
• After 30 days you can ask for a repair or replacement. If that is not possible, or does not fix the problem, you can claim a price reduction or reject the item.
• Within the first 6 months, a fault is presumed to have been there at delivery unless we can show otherwise.

We pay return postage for faulty, damaged or misdescribed items — do not post anything back at your own cost. Email support@katije.com with your order number and a photo and we will arrange it.

If your parcel arrives visibly damaged, tell us within a reasonable time of delivery so we can deal with the carrier.

1-year limited warranty

In addition to your legal rights, the walnut handle and fibreglass rod carry a 1-year warranty against defects in materials and workmanship. If either fails within a year of delivery, email support@katije.com with a photo and we will send a replacement. Nothing to send back.

The warranty does not cover attachments (feathers are consumable and wear out with use), cords and clips (replaceable parts, and the parts a cat is meant to catch), deliberate damage, modification of the product, or use outside an ordinary household. Normal cosmetic ageing of the walnut — patina, minor surface marks — is expected and is not a defect; walnut is chosen because it improves with use. This warranty does not affect your rights under the Consumer Rights Act 2015.

If something goes wrong

Email support@katije.com and we will reply within 2 working days. If you are not satisfied with how we have handled a complaint, you may be able to refer it to an alternative dispute resolution (ADR) provider. We are not currently a member of an ADR scheme, and we are not obliged to use one, but you are free to approach a certified ADR provider and we will engage constructively with any approach.

You can also get free, impartial consumer advice from Citizens Advice: citizensadvice.org.uk or 0808 223 1133.

Model cancellation form

You do not have to use this form, but you may. Complete and return it to support@katije.com if you wish to cancel.

To: Katije Ltd, 66 Paul Street, London, EC2A 4NA — support@katije.com

I/we hereby give notice that I/we cancel my/our contract of sale of the following goods:

• Ordered on / received on: ______________________
• Order number: ______________________
• Name of consumer: ______________________
• Address of consumer: ______________________
• Signature (only if this form is notified on paper): ______________________
• Date: ______________________