Terms of service

Who we are

Katije Ltd, a company registered in England and Wales, company number 17205977, registered office 66 Paul Street, London, EC2A 4NA. Trading address as above. Contact: support@katije.com.

"We", "us" and "our" mean Katije Ltd. "You" means the person placing the order.

These terms apply to purchases made through our checkout. Your rights as a UK consumer are unaffected by anything written here.

The contract between us

Placing an order is an offer to buy. We will acknowledge it by email — that acknowledgement is not acceptance. The contract is formed when we send you a dispatch confirmation.

We may refuse or cancel an order before dispatch — for example where an item is unavailable, where there has been an obvious pricing or description error, or where we reasonably suspect fraud. If we do, we will refund any payment in full.

Eligibility

You must be at least 18 and able to enter into a legally binding contract. Our products are sold for personal, domestic use, not for resale.

Pre-orders (Founding Edition)

The Founding Edition of The Chaser is sold as a pre-order.

• Payment is taken in full when you place the order. We do not take deposits.
• Estimated dispatch is October 2026. This is stated on the product page before you order and repeated in your order confirmation. It is a good-faith estimate based on our production schedule, not a guaranteed date. Dispatch may be earlier or later.
• If the estimate moves materially, we will email you. You may cancel at that point for a full refund.
• You may cancel at any time before dispatch for a full refund, no reason needed.
• If we cannot fulfil your pre-order within 30 days of the original estimated dispatch date, you may cancel for a full refund.
• If we cannot fulfil it at all, we will refund you in full without you having to ask.
• Cancelling a pre-order does not affect your rights once the goods arrive.
Prices and payment

All prices are in pounds sterling (GBP) and include any applicable taxes. We are not currently registered for VAT, so no VAT is charged or itemised.

The price you pay is the price shown when you place your order. We may change prices at any time, but changes do not affect orders already placed.

Payment is processed by Shopify Payments. We do not see or store your full card details. If a payment is declined or reversed we may cancel the order.

Delivery

We deliver to the United Kingdom only. Delivery is free on orders of £30 or more. Below £30, standard delivery is £2.95. See our Shipping policy for detail.

Risk in the goods passes to you when they are delivered to the address you gave us. Ownership passes when we have received payment in full.

Cancellations, returns and faults

See our Return and refund policy, which forms part of these terms. In summary: cancel a pre-order any time before dispatch for a full refund; after delivery you have 14 days by law and 30 days by our voluntary extension to start a return for any reason; faulty goods are covered by the Consumer Rights Act 2015 and we pay return postage on those.

Product safety and intended use

Our products are designed for supervised interactive play between a cat and a person. They are not chew toys and must not be left with an animal unsupervised. They are not toys for children — keep components out of reach of children.

Inspect the product regularly. Stop using it if any part becomes worn, loose, damaged or detached. Subject to your legal rights and to the liability section below, we are not responsible for injury or damage arising from unsupervised use, or use contrary to this guidance.

Our liability

Nothing in these terms excludes or limits our liability for:

• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation;
• any breach of your statutory rights under the Consumer Rights Act 2015;
• defective products under the Consumer Protection Act 1987;
• anything else that cannot lawfully be excluded or limited.
Subject to that: we are responsible for loss or damage you suffer that is a foreseeable
result of our breaking this contract or failing to use reasonable care and skill. We are
not responsible for loss or damage that is not foreseeable. Loss or damage is
foreseeable if it is obvious that it will happen, or if both parties knew it might
happen when the contract was made.

We do not supply products for business use, and we have no liability for loss of profit, loss of business, business interruption, or loss of business opportunity.

Where we are liable, our total liability for any claim relating to an order will not exceed the price you paid for the goods in question.

Events outside our control

We are not liable for failure or delay caused by events beyond our reasonable control — including acts of God, war, civil unrest, government action, fire, flood, epidemic or pandemic, failure of a supplier or manufacturer, transport disruption, or industrial action. Where such an event affects your order we will tell you as soon as we can, and you may cancel for a full refund of anything paid for goods not yet dispatched.

Intellectual property

All content connected with our products and our website — text, photography, the Katije name and marks, and the product names The Chaser, The Wren and The Cradle — belongs to Katije Ltd or is licensed to us. Buying a product gives you no rights in any of it.

Your personal data

We handle your personal data in line with our Privacy policy and UK data protection law. Buying from us does not sign you up to marketing; we only send marketing where you have asked for it, and you can stop it at any time.

Complaints

Email support@katije.com. We aim to reply within 2 working days. If you remain dissatisfied, see the ADR paragraph in our Return and refund policy.

General

• Third parties. Only you and we have rights under this contract. No one else may enforce it under the Contracts (Rights of Third Parties) Act 1999.
• Severability. If any provision is found unenforceable, the rest remain in force.
• No waiver. If we do not insist on a right immediately, that does not prevent us doing so later.
• Transfer. We may transfer our rights and obligations under these terms to another business; we will tell you in writing if we do, and it will not affect your rights.
• Changes. We may update these terms. The version in force when you order is the one that applies to that order.
• Governing law. These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland you may also bring proceedings in your local courts.