Shipping policy
Where we deliver
The United Kingdom only — England, Scotland, Wales, Northern Ireland and BFPO addresses. We do not currently ship to the Channel Islands, the Isle of Man, or anywhere outside the UK. If you place an order for an address we cannot serve, we will contact you and refund it in full.
Cost
Delivery is free on orders of £30 or more. Below £30, standard delivery is £2.95. There is no surcharge for any UK region.
When your order ships
Pre-orders (Founding Edition): estimated dispatch is October 2026, stated on the product page before you order and repeated in your order confirmation. It is a good-faith estimate, not a guaranteed date. If it moves materially we will email you, and you can cancel at that point for a full refund. You can cancel at any time before dispatch, for any reason — just reply to your order confirmation or email support@katije.com.
Tracking
When your order ships you will receive a dispatch confirmation by email with a tracking number. Tracking can take up to 24 hours to start updating.
Delivery times
Once dispatched, delivery time depends on the carrier service used; the tracking link in your dispatch email is the live answer. Deliveries do not run on weekends or public holidays.
By law, unless we have agreed otherwise, we will deliver within 30 days of the contract being formed. For pre-orders the agreed timescale is the estimated dispatch of October 2026 stated on the product page, which you accept when you order.
Delivery address
Please check your address carefully. We are not able to change it once an order has been dispatched. If a parcel is returned to us because the address was wrong or incomplete, we will contact you and can either resend it or refund it, less any cost we incurred.
If nobody is in
The carrier will follow its own process — usually a card, a neighbour, or a redelivery. If a parcel goes back to the carrier's depot and is not collected, it will be returned to us and we will contact you.
Risk
Goods are your responsibility from the moment they are delivered to the address you gave us.
If something goes wrong
Contact support@katije.com if:
• your parcel arrives damaged — tell us within a reasonable time of delivery so we can raise it with the carrier;
• your tracking says delivered but nothing has arrived;
• your parcel has not arrived within 10 days of your dispatch email.
We will investigate and either resend or refund. You will not be out of pocket for a
delivery failure that is ours or the carrier's fault.